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Find out why a user can't see a study

The eCRF lists only the studies that a user’s account gives them access to. When it gives them none, the list shows No studies found. instead.

An empty list of studies

Who can do this: System Administrator and Clinical Research Administrator. A Clinical Research Administrator checks the studies and users of their own organization only.

Check the study and the user

Section titled “Check the study and the user”

The eCRF shows a study to a user only if every check below passes.

  1. In the admin, open Studies. Open the study. Check its Status:

    • With Published, the eCRF shows the study.
    • With Changed, the eCRF shows the last published version, without the changes saved since.
    • With Draft, the study has no published version, and nobody sees it in the eCRF.

  2. In Users, open the user. Note their Role, organization, Assigned Studies and Facility Site.

    The fields that give a user access to studies

  3. Check the organization. The study’s CROs must list the user’s Clinical Research Organization. For a Sponsor user, the study’s Sponsors must list their sponsor instead.

  4. If the user has Assigned Studies, check that it lists the study. A role that needs assigned studies sees no study at all without them.

  5. If the user has a Facility Site, check that the study’s Facility Sites lists it.

    The sponsors, organizations and facility sites of a study

A System Administrator passes every check, and sees every published study.

Give the user access

Section titled “Give the user access”
  • To change the user, see Create a user and give them access.
  • To change the study, open it. Change Sponsors, CROs or Facility Sites. Select Publish changes. Only a System Administrator can change Sponsors and CROs.

The eCRF uses only the published version of a study, so a change saved with Save Draft gives nobody access. The user sees the study the next time they open their list of studies.

If the user sees the study but not a subject

Section titled “If the user sees the study but not a subject”
  • A user with a Facility Site sees only the subjects of that site.
  • A Sub-Investigator or a Clinical Research Associate (Hospital) sees only the subjects they enrolled, and those that the person who enrolled them shared. When someone enrolls a subject, they answer Should other non-principal investigators see this subject?